WHS Connector completion issues - Powered by Kayako SupportSuite Help Desk Software

06 Sep 2010

Support Center » Knowledgebase » WHS Connector completion issues

	WHS Connector completion issues

Article Installing the Home Server Connector Software from the Home Server itself

Tranquil PC have had reports issues when the connector software is installed on secondary client PCs
– the client computer joins the Windows Home Server, but fails to Configure computer backups

Red cross displayed on the Configuring computer backups button

If you experience this issue please install the latest Connector Software from the (previously initialised) Home Server itself.
Before you attempt to install the new Connector software, it is suggested that you Remove it first from the installed programmes on your PC Control Panel.

To install the 'latest' Connector software from the server itself :

Open a browser and enter \\SERVER (or the name of your Home Server) - then Logon as Administrator
The password is the password you entered when you initialised the server ie the Home Server password

Then navigate to the Software folder - then the Home Server Connector Software folder, and run setup.exe

This process will install the latest version of the connector software that matches the Home Server system.

Or - if you prefer, you can run the Mini Setup.exe (where the application gets the latest Connector files from the Home Server for you).
To get this Mini Setup file - please visit the following page :

http://tranquilpc.helpserve.com/index.php?_m=downloads&_a=viewdownload&downloaditemid=1&nav=0,1

Yellow Warning Message on Backups

If your installation proceeds, but you get a yellow warning, indicating the Home Server is not configured to backup your PC, but allows you to continue, please finish the installation. Then open the Computers and Backup tab on the Home Server console, right click on your PC by name, then Turn On Backups.

The above process should resolve the issue, please contact Tranquil PC Support if you require any further assistance.

Article Details

Article ID:

Created On:

18 Feb 2009 7:03 PM